SUPPORT
Support
Help with MichiLoop, troubleshooting, data, and privacy.
Contact support by email
For a problem report, include the app version, iOS version, device model, and steps that led to the problem where possible. Do not send credentials or unnecessary location data or photos.
info@tkgshoyu.jpA response may take some time. This is not an emergency or road-navigation service. Contact the appropriate local emergency service in an emergency.
Where is my data stored?
Data is stored on the device and synchronised to the user’s private MichiLoop CloudKit database when iCloud is available. Journals and media are not stored on a server operated by the Provider.
How do I delete MichiLoop data?
Open Settings and Privacy in the app and choose Delete Data to remove data in the currently displayed Apple Account or on-device storage scope. Individual records and plans can also be deleted from their screens.
iCloud sync is unavailable
In iOS Settings, confirm that you are signed in to your Apple Account, Sync this iPhone is enabled for iCloud Drive, and MichiLoop is allowed to use iCloud. The app remains usable with on-device data when sync is unavailable.
How do I change a permission?
Open MichiLoop in iOS Settings to change access to the camera, microphone, location, notifications, Photos, or adding to Photos. Existing photos and videos are passed to MichiLoop only after you select them in the system photo picker. Features unrelated to a refused permission remain available.
Where can I keep the photos and video I capture?
Photos and video made in Capture can be kept in a Journal. Video runs for up to 60 seconds and can be recorded without sound when microphone access is not granted. Journals accept photos, video and voice recordings, while each Spot can hold up to five photos.
How do I restore Creator Pack?
Open Creator Pack at the top of the app’s Settings screen and choose Restore Purchases. The pack is restored when the App Store confirms an eligible purchase for the same Apple Account. The app reports no eligible purchase separately from a communication or reconciliation failure.
How do I check or cancel MichiLoop Plus?
Open MichiLoop Plus in the app’s Settings screen to check status, restore purchases, or open Apple Account subscription management. Cancelling keeps Plus active until the current period ends. Saved data remains available for viewing and deletion afterwards.
Can I rely on routes and weather?
MichiLoop does not replace dedicated navigation, emergency services, or traffic-restriction, congestion, and hazard warnings. Routes use Apple MapKit automobile or cycling directions according to the selected vehicle. Confirm access for your vehicle, weather, opening hours, restrictions, and road conditions with official sources.